Trinity School, a coeducational, K-12 institution located on the Upper West Side of Manhattan, seeks a Technology Support Engineer, beginning immediately.
 
The Technology Support Engineer is a member of the Technology Department and reports to the Director of Technology. The position is primarily responsible for supporting the technology needs of the faculty, staff, and administration related to the functioning of the school.
 
Responsibilities:

• Level 2/3 Help Desk Support
• Respond to and resolve help desk requests in person, by telephone, or email
• Effectively prioritize service requests and projects to minimize end-user work interruption
• Install, configure, and maintain software, hardware, peripherals, interactive whiteboards, phone, A/V, and other multimedia equipment
• Troubleshoot and resolve hardware, software, printing, network, phone and A/V problems
• Escalate support issues to appropriate tech department colleagues as needed
• Maintain timely and accurate help desk request records using ticketing system
• Make effective use of help desk request records to identify patterns, systemic problems, and end-user training needs to help improve service and support
• Perform preventative maintenance on computer systems and other equipment
• Arrange for equipment repair on computer systems and other equipment 
• Maintain timely and accurate inventory records for all technology hardware, software, and A/V equipment using inventory management systems
• Keep Technology Department storage and work areas orderly and secure
• Other projects/tasks assigned by department supervisor 

Physical Requirements:

• Frequently lift up to 30 lbs. of computer, network, and AV equipment.
• Crawl under or around furniture, and climb ladders and reach to install and repair computer, network, and AV equipment

Qualifications:
Minimum 5 years in a mixed platform environment including but not limited to: Microsoft Windows, Apple iOS, OSX and TV, hardware, software, peripherals, printers, interactive whiteboards (e.g. SMART), projectors, and digital cameras. Network support, Student Information Systems (Blackbaud, Senior Systems), Audio-Visual, and Telco experience a plus but not required.
 
In addition to technical proficiency, this role requires excellent written and oral communication skills, and the ability to manage multiple tasks and projects to completion and within deadlines. The ideal candidate will have the ability to work in a courteous and professional manner with individuals with a range of technological expertise, while remaining calm and supportive of users in the midst of a technology “crisis”.